Hertz Roadside Assistance: Jump Starts, Coverage & Alternatives
Use the roadside number on your rental agreement or key tag. Hertz handles mechanical problems; some driver-caused issues may be billed unless you purchased a roadside protection product. Just Jump USA® is a separate mobile battery service with no membership. Jump starts are free in most active service areas when a technician is available; if your Hertz plan limits calls, requesting help separately may leave a benefit available for a future tow or other covered need. Check your terms.
Independent consumer guide by Just Jump USA®. Not affiliated with or endorsed by Hertz.
Could your jump start be free?
Check whether Just Jump USA® serves your area. Jump starts are free in most active service areas when a technician is available; requesting help does not guarantee dispatch. Where a jump start is not free, we'll confirm any charge before service. If you're driving a rental, check your rental agreement and contact the rental company before arranging outside service.
Could a jump start preserve a roadside call?
Some roadside plans limit service calls; others differ by plan, vehicle, or coverage period. If a jump start would use one of your calls, you may prefer to keep that benefit for a future tow or other covered emergency. First check your own terms. For a dead battery, consider a safe DIY jump or a Just Jump USA® jump start, free in most active service areas when a technician is available.
Read the roadside section of your rental agreement before paying for a jump start.
A free jump start depends on your area and technician availability; it does not replace Hertz for towing, lockouts or other roadside needs.
Hertz vs. Just Jump USA®
Help for a rental vehicle is arranged through the rental company. Some causes, such as a battery drained by lights left on, may be billed unless you bought an optional roadside protection product.
| Question | Hertz | Just Jump USA® |
|---|---|---|
| How you get help | Use the roadside number on your rental agreement or key tag. | Request directly online; no membership or policy needed |
| Jump start | Contact Hertz before arranging outside service on a rental vehicle. | Free in most active service areas when a technician is available; not guaranteed |
| What it covers | Hertz handles mechanical problems; some driver-caused issues may be billed unless you purchased a roadside protection product. | Battery-focused: jump starts, testing, battery delivery and replacement, and installing a battery you bought |
| Towing, lockout, fuel | Depends on your plan or agreement | Not offered |
| Claims or call limits | Check your plan for any call or coverage-period limits | A separate Just Jump USA® request does not use a call from this program |
Program terms change; confirm with Hertz. Where a Just Jump USA® jump start is not free, any charge is confirmed before service.
Jump-start guides for a dead battery
If you have the right equipment and can work safely, these guides help you decide how to jump your vehicle without opening a roadside request. Follow your owner's manual for model-specific connection points; if you're unsure, request professional help.
Not sure a jump will solve it? Check the signs of a failing battery.
Hertz roadside questions
How do I contact Hertz roadside?
Use the roadside number on your rental agreement or key tag.
Verified Hertz phone: 1-800-654-5060
Does Hertz roadside cover jump starts?
Contact Hertz before arranging outside service on a rental vehicle.
Will a jump start use one of my Hertz roadside calls?
It depends on your specific Hertz terms and how you request help. Check your plan, warranty or rental agreement for limits. A separate Just Jump USA® request does not use a Hertz roadside call; jump starts are free in most active Just Jump USA® areas when a technician is available.
Is a dead battery in a Hertz rental covered?
It depends on the cause and whether you purchased roadside protection. Ask Hertz using the number on your agreement.
Can I use Just Jump USA® instead of Hertz for a jump start?
Yes — you never have to go through Hertz for a jump start. Just Jump USA® is a fully independent mobile battery service with no membership, and jump starts are free in most active service areas when a technician is available. Requesting directly keeps your Hertz benefit untouched for a future tow or other covered need.
Can Hertz send Just Jump USA® to replace my battery?
Possibly. If your Hertz plan lets you choose a preferred provider, or covers the cost of a new battery, you can ask Hertz to dispatch or reimburse Just Jump USA® for the replacement. Approval is Hertz's decision — confirm with them first, and note that Just Jump USA® battery replacement is a separate paid service, with any charge always confirmed before work begins.
Other rental car roadside
Could your jump start be free?
Check whether Just Jump USA® serves your area. Jump starts are free in most active service areas when a technician is available; requesting help does not guarantee dispatch. Where a jump start is not free, we'll confirm any charge before service. If you're driving a rental, check your rental agreement and contact the rental company before arranging outside service.