Ford Roadside Assistance: Jump Starts, Coverage & Alternatives
Use the FordPass app or the roadside number in your owner's manual or warranty guide. Ford commonly includes roadside assistance for the length of the powertrain warranty (often 5 years / 60,000 miles on new vehicles). Confirm terms for your model year. Just Jump USA® is a separate mobile battery service with no membership. Jump starts are free in most active service areas when a technician is available; if your Ford plan limits calls, requesting help separately may leave a benefit available for a future tow or other covered need. Check your terms.
Independent consumer guide by Just Jump USA®. Not affiliated with or endorsed by Ford.
Could your jump start be free?
Check whether Just Jump USA® serves your area. Jump starts are free in most active service areas when a technician is available; requesting help does not guarantee dispatch. Where a jump start is not free, we'll confirm any charge before service.
Could a jump start preserve a roadside call?
Some roadside plans limit service calls; others differ by plan, vehicle, or coverage period. If a jump start would use one of your calls, you may prefer to keep that benefit for a future tow or other covered emergency. First check your own terms. For a dead battery, consider a safe DIY jump or a Just Jump USA® jump start, free in most active service areas when a technician is available.
If your Ford needs only a 12-volt jump, check the vehicle's jump points before requesting a tow. Coverage and dispatch choices vary by warranty and situation.
A free jump start depends on your area and technician availability; it does not replace Ford for towing, lockouts or other roadside needs.
Ford vs. Just Jump USA®
Roadside help included with a new or certified pre-owned vehicle for a limited time or mileage. Terms vary by model year, so your warranty booklet is the final word.
| Question | Ford | Just Jump USA® |
|---|---|---|
| How you get help | Use the FordPass app or the roadside number in your owner's manual or warranty guide. | Request directly online; no membership or policy needed |
| Jump start | Jump starts are included while coverage is active. Many Ford trucks and SUVs use larger batteries; heavy-gauge cables matter for a successful jump. | Free in most active service areas when a technician is available; not guaranteed |
| What it covers | Ford commonly includes roadside assistance for the length of the powertrain warranty (often 5 years / 60,000 miles on new vehicles). Confirm terms for your model year. | Battery-focused: jump starts, testing, battery delivery and replacement, and installing a battery you bought |
| Towing, lockout, fuel | Depends on your plan or agreement | Not offered |
| Claims or call limits | Check your plan for any call or coverage-period limits | A separate Just Jump USA® request does not use a call from this program |
Program terms change; confirm with Ford. Where a Just Jump USA® jump start is not free, any charge is confirmed before service.
Jump-start guides for a dead battery
If you have the right equipment and can work safely, these guides help you decide how to jump your vehicle without opening a roadside request. Follow your owner's manual for model-specific connection points; if you're unsure, request professional help.
Not sure a jump will solve it? Check the signs of a failing battery.
Where is the battery in your Ford?
Battery access and jump points vary by model and year. Choose a vehicle guide before connecting cables or a jump pack, and confirm the instructions in your owner's manual.
- Ford F-150 battery location
- Ford Escape battery location
- Ford Explorer battery location
- Ford Mustang battery location
Ford roadside questions
How do I contact Ford roadside?
Use the FordPass app or the roadside number in your owner's manual or warranty guide.
Verified Ford phone: 1-800-241-3673
Does Ford roadside cover jump starts?
Jump starts are included while coverage is active. Many Ford trucks and SUVs use larger batteries; heavy-gauge cables matter for a successful jump.
Will a jump start use one of my Ford roadside calls?
It depends on your specific Ford terms and how you request help. Check your plan, warranty or rental agreement for limits. A separate Just Jump USA® request does not use a Ford roadside call; jump starts are free in most active Just Jump USA® areas when a technician is available.
What happens when Ford roadside coverage expires?
Coverage ends at the time or mileage limit in your warranty guide. After that, you need another roadside option or self-help such as a portable jump starter.
Can I use Just Jump USA® instead of Ford for a jump start?
Yes — you never have to go through Ford for a jump start. Just Jump USA® is a fully independent mobile battery service with no membership, and jump starts are free in most active service areas when a technician is available. Requesting directly keeps your Ford benefit untouched for a future tow or other covered need.
Can Ford send Just Jump USA® to replace my battery?
Possibly. If your Ford plan lets you choose a preferred provider, or covers the cost of a new battery, you can ask Ford to dispatch or reimburse Just Jump USA® for the replacement. Approval is Ford's decision — confirm with them first, and note that Just Jump USA® battery replacement is a separate paid service, with any charge always confirmed before work begins.
Other vehicle manufacturer (oem) programs
Could your jump start be free?
Check whether Just Jump USA® serves your area. Jump starts are free in most active service areas when a technician is available; requesting help does not guarantee dispatch. Where a jump start is not free, we'll confirm any charge before service.