GM & Chevrolet Roadside Assistance: Jump Starts, Coverage & Alternatives
Use the brand app (myChevrolet, myGMC, myBuick, myCadillac), OnStar if equipped, or the roadside number in your warranty booklet. GM brands commonly include roadside assistance for the powertrain warranty period (often 5 years / 60,000 miles). Confirm your vehicle's terms. Just Jump USA® is a separate mobile battery service with no membership. Jump starts are free in most active service areas when a technician is available; if your GM / Chevrolet plan limits calls, requesting help separately may leave a benefit available for a future tow or other covered need. Check your terms.
Independent consumer guide by Just Jump USA®. Not affiliated with or endorsed by GM / Chevrolet.
Could your jump start be free?
Check whether Just Jump USA® serves your area. Jump starts are free in most active service areas when a technician is available; requesting help does not guarantee dispatch. Where a jump start is not free, we'll confirm any charge before service.
Could a jump start preserve a roadside call?
Some roadside plans limit service calls; others differ by plan, vehicle, or coverage period. If a jump start would use one of your calls, you may prefer to keep that benefit for a future tow or other covered emergency. First check your own terms. For a dead battery, consider a safe DIY jump or a Just Jump USA® jump start, free in most active service areas when a technician is available.
If you know your vehicle's approved jump points, a safe jump may resolve a flat 12-volt battery without using a roadside benefit. Confirm the cause before deciding.
A free jump start depends on your area and technician availability; it does not replace GM / Chevrolet for towing, lockouts or other roadside needs.
GM / Chevrolet vs. Just Jump USA®
Roadside help included with a new or certified pre-owned vehicle for a limited time or mileage. Terms vary by model year, so your warranty booklet is the final word.
| Question | GM / Chevrolet | Just Jump USA® |
|---|---|---|
| How you get help | Use the brand app (myChevrolet, myGMC, myBuick, myCadillac), OnStar if equipped, or the roadside number in your warranty booklet. | Request directly online; no membership or policy needed |
| Jump start | Jump starts are included while coverage is active. Some GM vehicles place the battery under a seat or in the trunk with remote jump posts under the hood. | Free in most active service areas when a technician is available; not guaranteed |
| What it covers | GM brands commonly include roadside assistance for the powertrain warranty period (often 5 years / 60,000 miles). Confirm your vehicle's terms. | Battery-focused: jump starts, testing, battery delivery and replacement, and installing a battery you bought |
| Towing, lockout, fuel | Depends on your plan or agreement | Not offered |
| Claims or call limits | Check your plan for any call or coverage-period limits | A separate Just Jump USA® request does not use a call from this program |
Program terms change; confirm with GM / Chevrolet. Where a Just Jump USA® jump start is not free, any charge is confirmed before service.
Jump-start guides for a dead battery
If you have the right equipment and can work safely, these guides help you decide how to jump your vehicle without opening a roadside request. Follow your owner's manual for model-specific connection points; if you're unsure, request professional help.
Not sure a jump will solve it? Check the signs of a failing battery.
Where is the battery in your Chevrolet?
Battery access and jump points vary by model and year. Choose a vehicle guide before connecting cables or a jump pack, and confirm the instructions in your owner's manual.
- Chevrolet Silverado battery location
- Chevrolet Equinox battery location
- Chevrolet Bolt EV battery location
GM / Chevrolet roadside questions
How do I contact GM / Chevrolet roadside?
Use the brand app (myChevrolet, myGMC, myBuick, myCadillac), OnStar if equipped, or the roadside number in your warranty booklet.
Verified GM / Chevrolet phone: 1-800-243-8872
Does GM / Chevrolet roadside cover jump starts?
Jump starts are included while coverage is active. Some GM vehicles place the battery under a seat or in the trunk with remote jump posts under the hood.
Will a jump start use one of my GM / Chevrolet roadside calls?
It depends on your specific GM / Chevrolet terms and how you request help. Check your plan, warranty or rental agreement for limits. A separate Just Jump USA® request does not use a GM / Chevrolet roadside call; jump starts are free in most active Just Jump USA® areas when a technician is available.
Where is the battery in my GM vehicle?
It varies. Many models use under-hood jump posts even when the battery is elsewhere. See our battery location guides or your owner's manual.
Can I use Just Jump USA® instead of GM / Chevrolet for a jump start?
Yes — you never have to go through GM / Chevrolet for a jump start. Just Jump USA® is a fully independent mobile battery service with no membership, and jump starts are free in most active service areas when a technician is available. Requesting directly keeps your GM / Chevrolet benefit untouched for a future tow or other covered need.
Can GM / Chevrolet send Just Jump USA® to replace my battery?
Possibly. If your GM / Chevrolet plan lets you choose a preferred provider, or covers the cost of a new battery, you can ask GM / Chevrolet to dispatch or reimburse Just Jump USA® for the replacement. Approval is GM / Chevrolet's decision — confirm with them first, and note that Just Jump USA® battery replacement is a separate paid service, with any charge always confirmed before work begins.
Other vehicle manufacturer (oem) programs
Could your jump start be free?
Check whether Just Jump USA® serves your area. Jump starts are free in most active service areas when a technician is available; requesting help does not guarantee dispatch. Where a jump start is not free, we'll confirm any charge before service.