Tesla Roadside Assistance: Jump Starts, Coverage & Alternatives
Request roadside through the Tesla app. Tesla roadside terms depend on vehicle warranty and model. Check the Tesla app and your warranty for current coverage. Just Jump USA® is a separate mobile battery service with no membership. Jump starts are free in most active service areas when a technician is available; if your Tesla plan limits calls, requesting help separately may leave a benefit available for a future tow or other covered need. Check your terms.
Independent consumer guide by Just Jump USA®. Not affiliated with or endorsed by Tesla.
Could your jump start be free?
Check whether Just Jump USA® serves your area. Jump starts are free in most active service areas when a technician is available; requesting help does not guarantee dispatch. Where a jump start is not free, we'll confirm any charge before service.
Could a jump start preserve a roadside call?
Some roadside plans limit service calls; others differ by plan, vehicle, or coverage period. If a jump start would use one of your calls, you may prefer to keep that benefit for a future tow or other covered emergency. First check your own terms. For a dead battery, consider a safe DIY jump or a Just Jump USA® jump start, free in most active service areas when a technician is available.
A flat low-voltage battery is different from a drained main battery. Follow Tesla's model-specific guidance and contact Tesla if the cause is uncertain.
A free jump start depends on your area and technician availability; it does not replace Tesla for towing, lockouts or other roadside needs.
Tesla vs. Just Jump USA®
Roadside help included with a new or certified pre-owned vehicle for a limited time or mileage. Terms vary by model year, so your warranty booklet is the final word.
| Question | Tesla | Just Jump USA® |
|---|---|---|
| How you get help | Request roadside through the Tesla app. | Request directly online; no membership or policy needed |
| Jump start | Teslas have a low-voltage battery (12V or 16V depending on model) that can go flat even with a charged main battery. Do not use a Tesla to jump another car. | Free in most active service areas when a technician is available; not guaranteed |
| What it covers | Tesla roadside terms depend on vehicle warranty and model. Check the Tesla app and your warranty for current coverage. | Battery-focused: jump starts, testing, battery delivery and replacement, and installing a battery you bought |
| Towing, lockout, fuel | Depends on your plan or agreement | Not offered |
| Claims or call limits | Check your plan for any call or coverage-period limits | A separate Just Jump USA® request does not use a call from this program |
Program terms change; confirm with Tesla. Where a Just Jump USA® jump start is not free, any charge is confirmed before service.
Jump-start guides for a dead battery
If you have the right equipment and can work safely, these guides help you decide how to jump your vehicle without opening a roadside request. Follow your owner's manual for model-specific connection points; if you're unsure, request professional help.
Not sure a jump will solve it? Check the signs of a failing battery.
Where is the battery in your Tesla?
Battery access and jump points vary by model and year. Choose a vehicle guide before connecting cables or a jump pack, and confirm the instructions in your owner's manual.
Find another make or modelTesla roadside questions
How do I contact Tesla roadside?
Request roadside through the Tesla app.
Does Tesla roadside cover jump starts?
Teslas have a low-voltage battery (12V or 16V depending on model) that can go flat even with a charged main battery. Do not use a Tesla to jump another car.
Will a jump start use one of my Tesla roadside calls?
It depends on your specific Tesla terms and how you request help. Check your plan, warranty or rental agreement for limits. A separate Just Jump USA® request does not use a Tesla roadside call; jump starts are free in most active Just Jump USA® areas when a technician is available.
Can I jump start a Tesla?
The low-voltage battery can be supported with a jump starter following Tesla's instructions for your model. The main high-voltage battery cannot be jumped.
Can I use Just Jump USA® instead of Tesla for a jump start?
Yes — you never have to go through Tesla for a jump start. Just Jump USA® is a fully independent mobile battery service with no membership, and jump starts are free in most active service areas when a technician is available. Requesting directly keeps your Tesla benefit untouched for a future tow or other covered need.
Can Tesla send Just Jump USA® to replace my battery?
Possibly. If your Tesla plan lets you choose a preferred provider, or covers the cost of a new battery, you can ask Tesla to dispatch or reimburse Just Jump USA® for the replacement. Approval is Tesla's decision — confirm with them first, and note that Just Jump USA® battery replacement is a separate paid service, with any charge always confirmed before work begins.
Other vehicle manufacturer (oem) programs
Could your jump start be free?
Check whether Just Jump USA® serves your area. Jump starts are free in most active service areas when a technician is available; requesting help does not guarantee dispatch. Where a jump start is not free, we'll confirm any charge before service.